Support Engineer

Who are we looking for?

• Your work approach embraces Smartness, Simplicity and Pragmatism
• You have proven experience at a SaaS company in a similar role
• You have excellent communication skills and are comfortable communicating with end-users and IT teams
• Ready to deliver top performance in a fast-paced and rapidly growing environment
• Superb project management skills and self-starter: you are hands-on and take ownership of your projects
• Fluency in English is required; fluency in Spanish or Dutch is a plus

What will you be doing?

• You will work closely with the TIQ Development team and the TIQ Customer Success team
• Your responsibilities include investigating and resolving tickets that come in via our Support or Customer Success channels
• You will assist client's IT teams with questions regarding technical product and configuration issues
• You will be involved with deploying TIQ Time to our customers in cloud and hybrid environments
• You will play a central role in TIQ Time updates and deployments, using Azure DevOps, SQL Server and PowerShell
• You will develop and document efficient methods for handling commonly recurring support and technical onboarding questions from clients' IT teams

You need

• Experience with source control and build management technologies such as Azure DevOps and Git
• SOAP and REST API knowledge
• C# experience is beneficial
• Basic SQL / T-SQL programming experience is highly desirable

What can you expect?

• You will work in a driven and fun international team
• Flexible working hours
• Market conform salary
• A challenging role in the inspiring field of legal tech with many possibilities to develop yourself